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Guides for getting started
Browse all topics
Getting started with storage
Learn the basics of finding and booking storage spaces
Storage Process FAQ
Complete guide to the storage drop-off process
Help with a booking
Create and manage storage appointments after booking confirmation
Scheduling appointments
How to schedule and manage storage appointments
More guides
Cancel your storage booking
Your plans have changed and now you need to cancel your storage booking
Change booking dates
How to modify your storage booking dates and times
Payment methods and refunds
Understanding payment options and refund processes
When you'll pay for storage
Understanding when charges occur for your storage booking
If your host cancels
What to do when your space owner cancels your booking
Complete Storage Process Guide
Step-by-step guide for both seekers and owners
Extend your storage contract
How to extend your storage booking for longer periods
Top articles
Cancel your storage booking as a renter
Your plans have changed and now you need to cancel your storage booking. No problem.
Storage Process FAQ - For Space Seekers
Everything you need to know about the storage drop-off process from your perspective.
Change the date or time of your storage booking
If you booked storage but the date or time no longer works for you, don't worry, you can often make changes.
If your storage host cancels your booking
While it's rare, sometimes a storage host may need to cancel a booking. We understand this can be frustrating.
When you'll pay for your storage booking
Want to know when you'll be charged for a storage booking? It all depends on the type of payment method.
Scheduling storage appointments
How to schedule and manage appointments for storage drop-offs and pickups.
Extending your storage contract
How to renew and extend your storage agreement for longer periods.
Explore more
Storage Process Guide
Learn the complete storage process from both perspectives
Need to get in touch?
We're here to help. Contact our support team for assistance with your storage needs.