Payment methods accepted
Learn about Splacebar's accepted payment methods and how our secure payment system works.
Credit Cards Only
Due to our subscription-based billing system for storage services, Splacebar currently accepts credit cards only. This ensures seamless recurring payments and the best experience for ongoing storage needs.
Accepted credit cards
Visa
All Visa credit cards including Visa Electron
Mastercard
All Mastercard credit cards worldwide
American Express
Amex credit cards in supported regions
Credit Cards Only
We currently do not accept debit cards, prepaid cards, digital wallets, or bank transfers due to our subscription billing requirements. Your credit card must have sufficient credit limit for recurring monthly charges.
Why we require credit cards
Splacebar operates on a subscription-based model for storage services, which requires reliable recurring payment methods:
✓ Benefits of Credit Cards
- • Reliable recurring billing: Automatic monthly payments
- • Sufficient credit limits: Handles deposits and monthly fees
- • Better fraud protection: Enhanced security for users
- • Chargeback protection: Dispute resolution available
- • International compatibility: Works globally
- • Payment flexibility: Grace periods for overdue accounts
✗ Why Not Other Methods
- • Debit cards: Insufficient funds can cause service interruption
- • Prepaid cards: May expire or have insufficient balance
- • Digital wallets: Don't support recurring subscriptions reliably
- • Bank transfers: Manual processing delays service activation
- • Cash payments: Cannot support ongoing monthly billing
How payments are processed
All payments are processed securely through Stripe, our trusted payment provider:
Payment schedule
Initial Payment
When you book storage, you'll be charged for the remaining days in the current month plus a 30-day security deposit.
Monthly Billing
Starting the following month, your card will be charged automatically at the beginning of each month for the full monthly rental fee.
Security Deposit
Your security deposit (equivalent to 30 days' rent) is refunded within 14 working days after your storage period ends, minus any outstanding amounts.
Billing cycle example
Payment security and protection
Your payment information is protected by industry-leading security measures:
Stripe Security
- • PCI DSS Level 1 compliance: Highest level of payment security
- • 256-bit SSL encryption: Your data is encrypted in transit
- • Tokenization: Card details are never stored on our servers
- • Fraud detection: Advanced algorithms prevent fraudulent transactions
- • 3D Secure: Additional authentication layer for enhanced security
What we protect
- • Credit card numbers and CVV codes
- • Personal billing information
- • Transaction history and patterns
- • Account access and preferences
Your responsibilities
- • Keep your card information up to date
- • Notify us immediately of lost/stolen cards
- • Monitor your statements regularly
- • Report suspicious charges promptly
Common payment issues and solutions
Here's how to resolve common payment problems:
Payment Declined
Common reasons and solutions:
- • Insufficient credit limit: Contact your bank to increase limit
- • Expired card: Update your payment method in the app
- • Incorrect details: Verify card number, expiry, and CVV
- • International block: Contact your bank to authorize international transactions
- • Fraud prevention: Your bank may have blocked the transaction for security
Failed Recurring Payments
When monthly payments fail:
- • 7-day grace period: You have time to update payment information
- • Multiple retry attempts: We'll try processing payment daily
- • Email notifications: You'll be notified immediately of failures
- • Deposit usage: We may use your security deposit if payment fails repeatedly
Managing your payment method
Keep your payment information current to avoid service interruptions:
Updating Your Card
- 1. Open the Splacebar app and go to your account settings
- 2. Navigate to "Payment Methods" or "Billing Information"
- 3. Add your new credit card details securely
- 4. Remove the old card once the new one is verified
- 5. Ensure your new card has sufficient credit limit for upcoming charges
Important: Update your payment method before your card expires to avoid service disruption. You're responsible for ensuring accurate and up-to-date payment information.
International payments and currency
Information for international users and currency considerations:
Supported Regions
- • Primary: Singapore and Southeast Asia
- • International cards: Accepted from most countries
- • Currency: All charges processed in SGD
- • Conversion: Your bank handles currency conversion
Currency & Fees
- • Billing currency: Singapore Dollars (SGD)
- • Exchange rates: Set by your card issuer
- • Foreign transaction fees: May apply based on your bank
- • No additional fees: Splacebar doesn't charge extra for international cards
Having payment issues?
If you're experiencing problems with payments or need help updating your payment method, our support team is here to assist you.
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