If your space owner cancels
Understand what happens when a space owner cancels your booking and what protection you have.
Your Protection Against Host Cancellations
While space owner cancellations are rare, Splacebar has policies in place to protect space seekers when they do occur. Storage owners face significant penalties for cancelling without proper notice.
Reasons space owners might cancel
Storage owner cancellations are uncommon, but they can happen for legitimate reasons:
Emergency situations
- • Property damage (fire, flood, structural issues)
- • Family emergencies or medical situations
- • Sudden property sale or lease termination
- • Legal or regulatory issues
Unforeseen circumstances
- • Owner incapacitation or hospitalization
- • Property access issues
- • Major repairs or renovations needed
- • Safety or security concerns
Storage owner cancellation penalties
To protect space seekers, Splacebar imposes significant financial penalties on space owners who cancel without adequate notice:
Penalty Structure Based on Notice Period
30+ days notice
Penalty: No penalty applied
Storage owners who provide 30 or more calendar days' notice face no financial penalties.
16-29 days notice
Penalty: 25% of monthly rental fee
Owners are charged 25% of the monthly rental fee, deducted from future payouts.
8-15 days notice
Penalty: 75% of monthly rental fee
Significant penalty reflecting the difficulty of finding alternative storage on short notice.
Less than 7 days notice
Penalty: 100% of monthly rental fee
Maximum penalty for last-minute cancellations that severely impact space seekers.
Important: These penalties are automatically applied and deducted from the space owner's future payouts. Splacebar may also ban repeat offenders from the platform.
What happens when your space owner cancels
Your protection and support
- • Full refund: You'll receive a complete refund of all payments made
- • Priority support: Our team will help you find alternative storage
- • No penalties: You won't face any charges or fees for the cancellation
- • Immediate notification: You'll be notified as soon as the owner cancels
Step-by-step process
- 1Immediate notification: You'll receive an email and app notification about the cancellation
- 2Automatic refund: Your refund will be processed automatically within 3-5 business days
- 3Support contact: Our support team will reach out to help you find alternative storage
- 4New booking assistance: We'll help you rebook with similar storage options in your area
Emergency and extenuating circumstances
In certain emergency situations, space owners may need to cancel immediately for safety or legal reasons:
Emergency situations
- • Property damage requiring immediate evacuation
- • Natural disasters or severe weather
- • Government orders or legal requirements
- • Health and safety hazards
Note: Even in emergencies, owners must still pay penalties but may appeal through Splacebar support.
Owner incapacitation
- • Sudden illness or hospitalization
- • Family emergencies requiring travel
- • Unexpected loss of property access
- • Owner incapacitation or death
Special procedures: Splacebar will work with legal representatives to facilitate item retrieval.
Finding alternative storage quickly
When your space owner cancels, finding replacement storage quickly is crucial. Here's how Splacebar helps:
Priority rebooking assistance
- • Dedicated support: A support agent will personally help you find alternatives
- • Similar options: We'll prioritize spaces with similar features and pricing
- • Same area preference: We'll focus on storage in your preferred location first
- • Expedited approval: Faster processing for replacement bookings
- • No additional fees: No platform fees for rebooking due to host cancellation
What to do immediately
- • Contact Splacebar support through the app
- • Provide your original booking preferences
- • Let us know if your timeline has changed
- • Review our suggested alternatives
What we'll help with
- • Finding storage in your preferred area
- • Matching your size and feature needs
- • Coordinating with new space owners
- • Processing your new booking quickly
Actions taken against repeat offenders
Splacebar takes space owner cancellations seriously and maintains strict policies to protect space seekers:
Account penalties
- • Financial penalties: Immediate deduction from future payouts
- • Account review: Comprehensive review of the owner's hosting history
- • Listing suspension: Temporary removal of listings for repeat offenders
- • Permanent ban: Complete removal from platform for severe violations
Platform protection measures
- • Owner verification requirements before listing approval
- • Regular review of cancellation patterns and rates
- • Automated warnings to owners approaching cancellation deadlines
- • Educational resources about the impact of cancellations
Your space owner cancelled? We're here to help
If your space owner has cancelled your booking, don't worry. Our support team is ready to help you find alternative storage quickly and ensure you're fully refunded.
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Storage owner cancelled?
Get immediate help finding alternative storage and processing your refund.