Add or remove payment methods
Learn how to manage your credit card information and update your payment settings in the Splacebar app.
Payment Method Management
Keep your payment information current to avoid service interruptions. You can add, update, or remove credit cards anytime through the app.
See accepted payment methods →How to update your payment method
Follow these steps to add a new credit card and remove old ones from your Splacebar account:
1. Open Splacebar App
Launch the app and log into your account to access payment settings.
2. Navigate to Payment Settings
Go to Account Settings and select 'Payment Methods' or 'Billing Information'.
3. Add New Card
Tap 'Add Payment Method' and securely enter your new credit card details.
4. Verify New Card
Complete verification process and set as default payment method if desired.
5. Remove Old Card
Once new card is verified, safely remove the old or expired card from your account.
When you should update your payment method
Keep your payment information current to ensure uninterrupted storage service:
Urgent Updates Needed
- • Card expiring soon: Update before expiry date
- • Lost or stolen card: Replace immediately
- • Payment declined: Card may be blocked or canceled
- • Insufficient credit limit: Add card with higher limit
- • Bank notified of fraud: Get replacement card
Regular Updates
- • Address changes: Update billing address
- • New card preference: Switch to a different card
- • Better rewards card: Use card with better benefits
- • Credit limit increase: Switch to card with higher limit
- • Bank changes: New bank or account
Important things to remember
Keep these key points in mind when managing your payment methods:
✓ Best Practices
- Add before removing: Always add and verify your new card before removing the old one to avoid service interruption.
- Sufficient credit limit: Ensure your new card can handle monthly charges plus the security deposit amount.
- Update before expiry: Change cards at least one week before the expiration date to avoid failed payments.
- Keep information current: Update billing address and contact details when they change.
⚠ What to Avoid
- Don't remove your only card: Always have at least one valid payment method on file.
- Don't wait until cards expire: Expired cards cause immediate payment failures and service issues.
- Don't ignore failed payments: Update your payment method immediately when payments fail.
Common issues and solutions
Here's how to resolve common problems when managing payment methods:
Cannot add new card
- • Check card details: Verify card number, expiry date, and CVV are correct
- • Billing address match: Ensure address matches what's on file with your bank
- • Card restrictions: Some cards may not support international or online transactions
- • App issues: Try restarting the app or updating to the latest version
Cannot remove old card
- • Active payment method: Cannot remove card if it's your only payment method
- • Pending charges: Wait for any pending transactions to complete
- • Outstanding balance: Resolve any unpaid amounts first
- • Default card: Set another card as default before removing current one
Card verification failed
- • Bank authorization: Contact your bank to authorize the verification charge
- • International blocking: Enable international transactions on your card
- • Fraud prevention: Bank may have blocked the transaction for security
- • Insufficient funds: Ensure card has available credit for verification
Keeping your payment information secure
Follow these security practices when managing your payment methods:
Do
- • Use secure Wi-Fi when updating payment info
- • Log out of the app after making changes
- • Monitor your credit card statements regularly
- • Report suspicious charges immediately
- • Keep the app updated to the latest version
Don't
- • Use public Wi-Fi for payment updates
- • Share your login credentials with others
- • Save card details on shared devices
- • Ignore payment failure notifications
- • Use cards that aren't yours
Need help managing your payments?
If you're having trouble updating your payment information or need assistance with billing issues, our support team is here to help.
Was this article helpful?
Related articles
Payment management help
Get assistance with adding, updating, or removing payment methods.