How to Accept Storage Bookings
Complete guide for space owners on managing booking requests from space seekers
Managing Booking Requests
When space seekers want to book your storage space, you'll receive a booking request that requires your approval. You can respond quickly via notifications or manage multiple requests through your dashboard.
Response Time Matters
Quick responses (within 24 hours) improve your owner rating and increase the likelihood of securing bookings from quality space seekers.
Two Ways to Accept Bookings
Making Accept/Reject Decisions
Reasons to Accept
- Seeker has good ratings and positive reviews
- Requested dates align with your availability
- Storage items are appropriate for your space
- Booking duration suits your preferences
- Fair compensation for your space and time
Reasons to Consider Rejecting
- You're not available during requested dates
- Seeker has poor ratings or concerning reviews
- Requested items don't match your space policies
- Duration is too short or too long for your preference
- Booking request seems suspicious or unclear
Understanding Your Earnings
Commission Structure
- Platform Commission: 20% of booking value
- Your Earnings: 80% of booking value
- Transparent Pricing: No hidden fees
Payment Schedule
- Frequency: Monthly payouts via Stripe
- Method: Direct to your credit card
- Minimum: No minimum threshold required
Communication Best Practices
When Accepting Bookings:
- Send a welcome message introducing yourself
- Confirm the booking details and dates
- Explain your space policies and expectations
- Discuss next steps for scheduling the storage appointment
When Rejecting Bookings:
- Always provide a polite explanation for the rejection
- Suggest alternative dates if your schedule is the issue
- Keep the tone professional and helpful
- Consider if modifications could make the booking work
Frequently Asked Questions
Quick Decision Checklist
Before Deciding
- • Confirm your availability
Key Considerations
- • Booking duration preference
- • Space suitability
- • Fair compensation amount
After Decision
- • Send welcome/explanation message
- • Coordinate appointment scheduling
- • Respond within 24 hours
After Accepting a Booking
Once you've accepted a booking, here's what happens next in the storage process:
Seeker's Next Steps
The seeker will receive confirmation and can then schedule an appointment with you to complete the storage process and bring their items.
Your Preparation
Prepare your storage space, review the storage process guide, and be ready to coordinate appointment scheduling with your new seeker.
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