How to Accept Storage Appointments

How to Accept Storage Appointments

Complete guide for space owners on managing appointment requests from space seekers

Managing Appointment Requests

When space seekers want to schedule an appointment with you, you'll receive a notification and need to either accept or reject their request. This guide covers both ways to manage these requests and best practices for communication.

Important: Owner Limitations

As a space owner, you can only accept or reject appointments created by seekers. You cannot create appointments yourself - only respond to seeker requests.

Two Ways to Accept Appointments

Making the Accept/Reject Decision

When to Accept

  • You're available at the requested time
  • The storage items are appropriate for your space
  • The seeker has good ratings/reviews
  • The timing works with your schedule

When to Reject (with Alternative Suggestions)

  • You're not available at that specific time
  • Timing conflicts with other commitments
  • Need more information about storage items
  • Storage items don't match your space policies

Communication Best Practices

When Accepting Appointments:

  • Send a welcoming message introducing yourself
  • Confirm the appointment details (date, time, duration)
  • Provide any specific instructions for finding your location
  • Ask if they have any questions about the storage process

When Rejecting Appointments:

  • Always include a polite explanation for the rejection
  • Suggest specific alternative times when you're available
  • Encourage them to book another time that works better
  • Keep the tone friendly and helpful to maintain good relationships

Frequently Asked Questions

Quick Response Guide

Response Timing

  • • Respond within 24 hours
  • • Faster responses = better ratings
  • • Check notifications regularly

Accept Checklist

  • • Confirm your availability
  • • Send welcome message
  • • Provide location details

Reject with Care

  • • Always explain why
  • • Suggest alternative times
  • • Stay friendly and helpful

After Accepting an Appointment

Once you've accepted an appointment, you're ready for the storage process. Here's what comes next:

Prepare for the Meeting

Review our complete storage process guide to ensure you're ready for the inventory verification and documentation steps.

Stay in Communication

Keep the conversation going with your seeker to answer any questions and confirm final details before the appointment.

Was this article helpful?

Still need help?

Contact our support team for personalized assistance.