
How to Accept Storage Appointments
Complete guide for space owners on managing appointment requests from space seekers
Managing Appointment Requests
When space seekers want to schedule an appointment with you, you'll receive a notification and need to either accept or reject their request. This guide covers both ways to manage these requests and best practices for communication.
Important: Owner Limitations
As a space owner, you can only accept or reject appointments created by seekers. You cannot create appointments yourself - only respond to seeker requests.
Two Ways to Accept Appointments
Making the Accept/Reject Decision
When to Accept
- You're available at the requested time
- The storage items are appropriate for your space
- The seeker has good ratings/reviews
- The timing works with your schedule
When to Reject (with Alternative Suggestions)
- You're not available at that specific time
- Timing conflicts with other commitments
- Need more information about storage items
- Storage items don't match your space policies
Communication Best Practices
When Accepting Appointments:
- Send a welcoming message introducing yourself
- Confirm the appointment details (date, time, duration)
- Provide any specific instructions for finding your location
- Ask if they have any questions about the storage process
When Rejecting Appointments:
- Always include a polite explanation for the rejection
- Suggest specific alternative times when you're available
- Encourage them to book another time that works better
- Keep the tone friendly and helpful to maintain good relationships
Frequently Asked Questions
Quick Response Guide
Response Timing
- • Respond within 24 hours
- • Faster responses = better ratings
- • Check notifications regularly
Accept Checklist
- • Confirm your availability
- • Send welcome message
- • Provide location details
Reject with Care
- • Always explain why
- • Suggest alternative times
- • Stay friendly and helpful
After Accepting an Appointment
Once you've accepted an appointment, you're ready for the storage process. Here's what comes next:
Prepare for the Meeting
Review our complete storage process guide to ensure you're ready for the inventory verification and documentation steps.
Stay in Communication
Keep the conversation going with your seeker to answer any questions and confirm final details before the appointment.
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